Australian Financial Services Directory  








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Hot Management Tips ...

How To Write Great Business Letters ...

It costs more to write a poor business letter than it does to write a good one. That is because the business letter, as your company representative, is making either a good or bad impression on the receiver. Guide lines for better letters include:

  • Always be as simple and direct as possible.
  • Don’t be wordy.
  • Write and punctuate your letters correctly.
  • Be businesslike.
  • Do not digress.
  • Don’t use business jargon or cliché expressions.
  • Try to write about the customer not about yourself.
  • Wherever possible write positive, not negative news.

    For example, if goods have been delayed until August 31, phrase your letter to say the goods will arrive by August 31. Not that they won’t arrive until then.

  • Write short sentences and short paragraphs. Sentences are best kept under twenty words, and wherever possible paragraphs should be kept to 3-5 sentences.