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Hot Management Tips ...
Repeated Problems ...
If the same problem occurs with two different suppliers, blame yourself. Even when suppliers feel they have caused the problem, if it’s happened to you before, the blame is probably yours. Two examples are:
- Repeated faulty car batteries. Each manufacturer dutifully replaced them under pro-rata warranty, but the company later found the reason was a failure to maintain correct acid levels.
- Repeated machine breakdowns with machines from three suppliers in one workshop. Servicemen for each said these were the worst machines they had ever seen The machines created numerous problems they had never seen before. But the problem turned out to be that operators were never fully instructed to make the minor setting adjustments. The effect of several minor setting errors was one problem which had many contributing causes. Because most other businesses fine-tuned their machines, the servicemen had never seen these problems - so they blamed a rogue machine. Only when management heard the same story from three repairmen about three different machines did they realise the problem must be internal. Realising that, it didn’t take too long to find the solution.
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